Privacy policy

How we handle your information when you browse, order or get in touch.

Updated 21 October 2026

Information we collect

When you place an order or send an enquiry, we collect the details you provide, such as your name, email address, phone number, billing or delivery address, order details and messages. Please only include information needed for your order or enquiry.

Our website also uses cookies and similar technologies. These may collect technical information such as your IP address, browser, device and how you use the website.

How we use it

We use your information to process payments and orders, arrange collection or delivery, answer enquiries, send order updates and maintain business records. Website information helps operate, protect and improve the site.

Our service providers

Our website is hosted by Squarespace. Payment providers, including Stripe and any payment service you select at checkout, process your payment details. We do not retain your full credit card details.

Information needed to provide these services may be handled by our website, payment, email and delivery providers. Their systems may be located outside Australia. Their privacy policies explain where and how they process information.

Cookies and your choices

You can manage cookies through your browser and any cookie controls available on this website. Blocking some cookies may affect functions such as the shopping cart or checkout.

Keeping information

We retain information needed to manage orders, respond to enquiries and meet applicable record-keeping obligations. Contact us if you would like to ask about information we hold or request its deletion. Some records may need to be retained for legal or accounting purposes.

Access, corrections and concerns

To request access to or correction of your information, or raise a privacy concern, email customer_service@mountainriverpatisserie.com. We may ask for information to verify your identity before responding. We will review your concern and contact you with our response.

You can also contact the Office of the Australian Information Commissioner for information about privacy complaints and whether it can assist.

Contact us

Mountain River Patisserie
84 Mango Street, Runcorn, QLD 4113
customer_service@mountainriverpatisserie.com

We may update this policy as our services or practices change. The current version will be published on this page.