Terms & conditions
A guide to ordering, collection and changes to your order.
Updated 21 October 2026
1. Placing an order
Whole cakes require at least two business days’ notice, subject to availability. Our daily order cutoff is 5:30 pm. Choose an available pickup date on the product page and a pickup time at checkout. Full payment is required when ordering. Payment options are shown at checkout.
2. Order confirmation
Your first email acknowledges that we have received your order. Our team will then check and record it and send a second email confirming your order. This second email does not mean your cake has already been collected or that you should collect it early.
Please check the cake, size, flavour, message, pickup date and time carefully. Reply to your order email as soon as possible if anything is incorrect. If your confirmation has not arrived within one business day, please contact us.
3. Changes to your order
Please request changes by email at least two business days before collection, quoting your order number. Changes depend on availability and the preparation already completed. We will confirm whether a change can be made. Major changes requested less than two days before collection may involve additional costs for work already completed or changes to the design; we will discuss these with you before proceeding.
4. Change-of-mind cancellations
The following cancellation deductions apply to change-of-mind cancellations before the intended pickup date:
Within three days: 15% of the product price.
Within two days: 50% of the product price.
Within one day: no change-of-mind refund.
The deduction for the shortest applicable notice period applies. An additional cancellation processing charge of 1.75% of the order value plus $0.30 applies. Please email us promptly to request a cancellation.
These cancellation arrangements do not limit any remedy you are entitled to under Australian Consumer Law.
5. Collection
Collect your order from Mountain River Patisserie, 84 Mango Street, Runcorn, QLD 4113, on the date and during the time selected for your order. Please show your confirmation email or order number.
If you are running late or cannot collect, contact us as soon as possible so we can discuss available arrangements. Uncollected perishable orders are not eligible for a change-of-mind refund. If severe weather affects collection, we will contact you about any changes.
6. Allergens and dietary requirements
Please read the product information and tell us about any allergies before ordering. Our kitchen handles gluten, milk, eggs, nuts, sesame and other allergens. Shared equipment means we cannot guarantee an allergen-free environment, including for products made without a particular ingredient. Contact our team before ordering if you need advice.
7. Taking your cake home
Our cakes are packaged with care. Keep the box level, away from heat and direct sunlight, and refrigerate promptly. A paper bag is included. We recommend a cooler bag with ice packs if you cannot refrigerate your cake soon after collection. See our cake care guide for product-specific advice.
We are not responsible for damage caused by unsuitable transport, handling or storage after collection. This does not exclude our responsibility for a problem with the product at the time it was supplied or any rights under Australian Consumer Law.
8. Product appearance
Photos show the intended style of each cake. Seasonal ingredients and individual finishing may result in small variations. Your cake will still match its description.
9. Problems with an order
If something is wrong, contact us with your order number and details of the issue as soon as you can. Photos may help us understand the problem. Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a refund, replacement or another remedy depending on the issue. The change-of-mind cancellation deductions above do not apply to a remedy required by law.
10. Website content
Website text, images and branding are owned by or licensed to Mountain River Patisserie or their respective owners. You may use the website for personal, non-commercial purposes. Other use requires permission unless permitted by law.
Contact
customer_service@mountainriverpatisserie.com
Please include your order number when contacting us about a purchase.