Pickup & shipping

Collecting a cake or ordering something for home.

Updated 21 October 2026

Cake collection

Cakes are available for pickup only from Mountain River Patisserie, 84 Mango Street, Runcorn, QLD 4113. We do not post cakes.

Choose your pickup date on the product page and your pickup time at checkout. Whole cakes require at least two business days’ notice. The daily order cutoff is 5:30 pm.

After-hours pickup is available Tuesday to Friday, 3:30–5:15 pm, when selected and confirmed for your order. It is not available on Saturday, Sunday or Monday. Please follow the date and time in your order details.

On pickup day

Bring your order number or confirmation email. If you are running late, reply to your order email as soon as possible so we can discuss available arrangements.

A paper bag is included. Keep your cake level and away from heat. We recommend bringing a cooler bag with ice packs if you cannot refrigerate it soon after collection. See our cake care guide for storage advice.

Shipping for other products

Postal delivery applies only to eligible non-cake products where shipping is offered at checkout. Domestic orders are sent through Australia Post. Dispatch notifications include tracking details where available.

Our listed Australian shipping rate is $11.50 per item, with an estimated delivery time of 1–7 business days. Please check the available delivery options and total charge at checkout before paying. Delivery estimates are not guaranteed.

Please purchase postal pre-order items separately from in-stock items. If combined, they will be sent together when the pre-order items are available. Cake pre-orders remain collection only.

Returns and order changes

We do not offer change-of-mind refunds or exchanges for postal merchandise. Please check product details and sizing before purchasing. For cake cancellations and changes, see our terms & conditions.

This does not limit your rights under Australian Consumer Law. If an item is faulty, damaged in transit, incorrect or missing, contact us with your order number and details so we can help arrange the appropriate remedy.

Need a hand?

Email customer_service@mountainriverpatisserie.com and include your order number.